SERVICE

FAQ


Q

Can you provide successful case references for similar projects?


A

The company has served over 500 customers in total, and typical cases include: Municipal engineering: 5-kilometer solar street light project on the North Ring Road in Dapu County, Meizhou City Expressway: Road Lighting Project from Gaopi Town to Taoyuan Town, Dapu County, Meizhou City Park Square: Landscape Lighting Project of Honey Pomelo Industrial Park in Dapu County, Meizhou City Real Estate: Lighting Project in Xiangcheng District, Zhangzhou City, Fujian Province, China

Q

What qualifications and certifications does the company have?


A

Q

Do you provide customized services? What is the process like?


A

Support customized services, including lamp design, power, color temperature, intelligent control system, etc. The process is as follows: customer requests → technical team design → sample confirmation → contract signing → production delivery, with a typical lead time of 15-30 days.

Q

How long is the warranty period for the product? What does after-sales service include?


A

All products of the company come with a 2-year free warranty. If there are non-human quality problems during the warranty period, spare parts can be replaced free of charge; The after-sales response time is within 24 hours, and the technical team will arrive within 48 hours (excluding remote areas).

Q

Is the maintenance cost of the product high? How to maintain it in daily life?


A

The annual maintenance cost of LED street lights is less than 10 yuan per lamp, mainly for cleaning the dust on the surface of the lamps; Solar street lights need to check the battery connection wires every six months and clean the surface of the solar panel every 2-3 years (to avoid dust accumulation affecting charging efficiency).
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